incorporated and registered 121order in Kuwait. We deliver the food
from our own brands and hosted brands. Our aim is to deliver the
food within 30 mins from multiple brands in a single order.
the time of order placement, the customer’s IP address is logged.
This is done for fraud protection.
case of fraudulent orders, they are identified, and will take
collects personal information from the customer, including and not
limited to first and last name, telephone & mobile numbers,
email address, delivery address and any other information
voluntarily provided by the customer.
This information is
collected in the event a customer
an order through any platform.
a contest or promotional activity.
in a survey.
from the events mentioned above, 121order may use the personal
information collected to improve the content of the website/app,
customize the website/app to the customer's preferences,
communicate information to the customer, and for any other
may also store and process the personal information collected in
order to provide goods and services
is the owner of all the intellectual property rights of its own
brands, and not for the hosted brands on the app/websites. Any
content or information present in the app/website may not be copied,
downloaded, republished, etc for personal or commercial use.
of items & delivery may change without prior notice, but once
the order is confirmed, there will be no changes in the price of
confirmed orders or If a customer added the order in the cart
already, there will be no change in the price for 2 hours. If a
customer fails to check out within 2 hours, the prices may update.
for all items can be done through debit or credit card or COD (cash
must be done in advance for subscriptions, no partial payment is
accepted. If COD is selected for subscription, full payment must be
settled on the first delivery of the meal subscription.
does not store credit/debit cards or any other customer payment
Replacements & Reschedules
may contact only 121Order support for any complaints.
of items if:
received the wrong food item in the orders except for
subscription, as availability of the items depends on availability
of fresh vegetables/other items.
kind of damage to the food item from 121Order personnel.
the order is dispatched for subscriptions, the order cannot be
cancelled or rescheduled for that day.
the order is dispatched for on-demand, the order cannot be
Discounts & Cash Backs
and discounts may be available for a limited period and may be
withdrawn any moment unless the order is placed on the offer.
the order is placed, no offer or discounts can be added.
back points/money available for 30 days. If a customer fails to
use them within 30 days, points/money may be expired.
referee may be credited only when a referred placed order
successfully by using the unique referral code provided by the
referee (which is available in the referee account).
may be possible if:
order is received in on-demand orders
damage caused to the food item from 121order personnel
is not considered for cancellation refunds.
may be done within 15 working days.